Terms and conditions

In general

Jakob Ganslmeier is an independent photographer, filmmaker and publisher who operates his website. This document governs your relationship with Jakob Ganslmeier. Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”).

Our registered business address is Laan van Meerdervoort 171b 2517AZ Den Haag, The Netherlands. KVK – 89020219. Our NL VAT number is NL004681123B73. We do not maintain a publicly accessible studio or business premises; the office is reachable only by appointment.

Our commitment

We are committed to respecting and maintaining your trust and confidence at all times. We value our customers and every visitor to this website. It is also important to us to build a mutually fruitful relationship with you – for as long as you have an interest in our publications and general activities. By using the Services, you agree to all of the Terms of Service, which we may update occasionally.

Shop Ordering

Upon the customer confirming its purchase order, the customer agrees to purchase the products in the customer’s “shopping cart” for their price, including tax and any postage and handling charges as applicable. Jakob Ganslmeier will send the products to the customer within five working days after receiving payment.

Damaged products

If the customer receives a damaged product from Jakob Ganslmeier, the customer must return the product to Jakob Ganslmeier within 28 days of receiving the product. If the product is damaged, Jakob Ganslmeier will, at its discretion, either replace the product or refund the defective product’s price to the customer. Jakob Ganslmeier will not accept any liability for any defective products that the customer does not return per the clause unless written and/or agreed between Jakob Ganslmeier and the customer. In no case shall the maximum liability of Jakob Ganslmeier exceed the product’s price in respect of which a claim is made.

Order Cancellation

A customer may cancel an order between placing the order and up to 7 days after receipt of the goods. If the cancellation happens after the goods have been dispatched, a refund will be made upon receipt at Jakob Ganslmeier. The cost of returning the goods to Jakob Ganslmeier will be the customer’s responsibility.

Returns Procedure

All returns should be securely wrapped and sent, with the original packing slip and reason for the return, to the following address: Jakob Ganslmeier, Laan van Meerdervoort 171B, 2517AZ, Den Haag, The Netherlands.

Products sent to incorrect address

If the customer does not receive products it has purchased within 40 days of the date of purchase, Jakob Ganslmeier shall not be liable to the customer for those products unless the customer notifies Jakob Ganslmeier within 40 days of the date of purchase. Suppose a customer does not receive a product because Jakob Ganslmeier sent it to an incorrect address due to an error by Jakob Ganslmeier. In that case, Jakob Ganslmeier shall be responsible for the resending or replacement of the product or refunding of the price of the product. If the customer does not receive a product because the customer provided an incorrect or insufficient address, then (a) if the product is returned to sender, Jakob Ganslmeier will resend the product to the customer provided that the customer first pays the cost of postage and handling for resending; or (b) if the product is not returned to sender, then Jakob Ganslmeier shall have no further responsibility.


The customer agrees not to hold Jakob Ganslmeier liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame. Variation shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.


All copyrights belong to Jakob Ganslmeier at all times.

Privacy notice

Personal information

During the checkout process, we collect your name, billing address, shipping address and email address to fulfil your order and communicate with you.

We only send postal mailings to fulfil your order.

For tax purposes, we store the above personal information for our invoices for as long as it’s practically required.

Financial information

We do not collect or store your personal financial information. An integrated third-party processor securely handles payments.


Cookies collect anonymous details about your interaction with our website and help you navigate more efficiently. For example, it allows you to store an item in your cart while continuing to browse our site before checking out. Our site only uses cookies for the functionality of the website.


If you opt-in to receive Jakob Ganslmeier’s occasional newsletter, we collect your email address. We use it to update you with news about our publications, offer special discounts, and inform you about upcoming events. We use a third-party application – currently Mailchimp – to deliver our newsletter. You can opt out of receiving our mail immediately by clicking ‘Unsubscribe’ at the bottom of our emails or by sending a request to

Your rights and access to your information

You have the right to request a copy of the information that we hold about you. If you would like to request a copy of this information, please email us at or write to us at
Jakob Ganslmeier
Laan van Meerdervoort 171b, 2517AZ Den Haag, The Netherlands.

Changes in privacy policy

This privacy notice is kept under regular review and is updated as necessary on this page.